| ISSUE | CAUSE | SOLUTION |
|---|---|---|
| The dough sticks to the back roller | The dough is too wet | Fix the dough by adding more corn flour or make a new dough with less water |
| The machine is running out of dough | Feed the machine with more dough | |
| The dough does not stick on the front roller | The metal straps do not rotate with the front roller | The metal straps must be firmly tightened to the roller |
| The dough is too dry | Add more water to the dough or make a new dough with more water | |
| The wire is over the metal straps | Remove both metal straps and install over the wire | |
| The tortilla sticks into the tortilla cutter | The adjustments screws in the tortilla cutter holder (black plastic part) needs to be adjusted | Adjust tightening the screw in the tortilla cutter holder in the right side (motor side) until you feel the tip of the screw, about one or two turns (complete turn) |
| Adjust untightening the screw in the tortilla cutter holder in the left side (levers side) until you do not feel the screw tip | ||
| The tortilla cutter is wet | Remove and dry with a soft cloth | |
| There is masa stuck to the tortilla cutter | Wash and dry the tortilla cutter | |
| The release wire breaks constantly | The front roller has not been cleaned properly and there is hard masa between the metal straps | Run the machine for 10 minutes at the end of the day and use the soft brush to remove the leftover masa |
| The release wire is too tight | Loosen the wire slightly | |
| The tortillas drop below the rear roller | The dough is too dry | Add more water to the dough or make a new dough with more water |
| The tortilla cutter is not in working conditions | Contact us at 281-994-7010 | |
| The adjustments screws in the tortilla cutter holder (black plastic part) needs to be adjusted | Adjust tightening the screw in the tortilla cutter holder in the right side (motor side) until you feel the tip of the screw, about one or two turns (complete turn) | |
| Adjust untightening the screw in the tortilla cutter holder in the left side (levers side) until you do not feel the screw tip | ||
| The tortillas have holes | The dough needs more water | Add more water to the dough or make a new dough with more water |
| The dough is not well mixed | If the masa is mixed by hand, then needs more mixing time. We recommend the use of an electric mixer | |
| You feed the machine with more than 1.5 pounds | Feed the machine with no more than 1.5 pounds | |
| Machine is not working | Machine does not start | Pull the E Stop red button |
| Verify the three covers are closed | ||
| Change the fuse (find one inside the gears enclosure) | ||
| or Call Tortilla Masters for customer service at 281-994-7010 |
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.