| The dough sticks to the back roller |
The dough is too wet |
Fix the dough by adding more corn flour or make a new dough with less water |
| The machine is running out of dough |
Feed the machine with more dough |
| The dough does not stick on the front roller |
The metal straps do not rotate with the front roller |
The metal straps must be firmly tightened to the roller |
| The dough is too dry |
Add more water to the dough or make a new dough with more water |
| The wire is over the metal straps |
Remove both metal straps and install over the wire |
| The tortilla sticks into the tortilla cutter |
The adjustments screws in the tortilla cutter holder (black plastic part) needs to be adjusted |
Adjust tightening the screw in the tortilla cutter holder in the right side (motor side) until you feel the tip of the screw, about one or two turns (complete turn) |
| Adjust untightening the screw in the tortilla cutter holder in the left side (levers side) until you do not feel the screw tip |
| The tortilla cutter is wet |
Remove and dry with a soft cloth |
| There is masa stuck to the tortilla cutter |
Wash and dry the tortilla cutter |
| The release wire breaks constantly |
The front roller has not been cleaned properly and there is hard masa between the metal straps |
Run the machine for 10 minutes at the end of the day and use the soft brush to remove the leftover masa |
| The release wire is too tight |
Loosen the wire slightly |
| The tortillas drop below the rear roller |
The dough is too dry |
Add more water to the dough or make a new dough with more water |
| The tortilla cutter is not in working conditions |
Contact us at 281-994-7010 |
| The adjustments screws in the tortilla cutter holder (black plastic part) needs to be adjusted |
Adjust tightening the screw in the tortilla cutter holder in the right side (motor side) until you feel the tip of the screw, about one or two turns (complete turn) |
| Adjust untightening the screw in the tortilla cutter holder in the left side (levers side) until you do not feel the screw tip |
| The tortillas have holes |
The dough needs more water |
Add more water to the dough or make a new dough with more water |
| The dough is not well mixed |
If the masa is mixed by hand, then needs more mixing time. We recommend the use of an electric mixer |
| You feed the machine with more than 1.5 pounds |
Feed the machine with no more than 1.5 pounds |
| Machine is not working |
Machine does not start |
Pull the E Stop red button |
| Verify the three covers are closed |
| Change the fuse (find one inside the gears enclosure) |
| or Call Tortilla Masters for customer service at 281-994-7010 |
